Dispatch and delivery
Orders will normally be dispatched within 5 days of order confirmation, except for in the case of unforeseen circumstances beyond www.littlenothing.pt’s control. An email will be sent to confirm that the order despatch and will include an order reference number.
Typical delivery times (*)
Mainland Portugal up to 5 days after despatch of order.
Açores and Madeira up to 7 days after despatch of order.
Europe up to 6 days after despatch of order.
Rest of the World up to 10 days after the despatch of order (except for cases involving legal or other issues, for example verification by border control).
(*) Delivery times are approximate and start from time of order confirmation. They do not account for unforeseen circumstances, potential transport issues, in addition to border control inspections.
Delivery Costs
Delivery costs will be added to the value of the items ordered.
These prices are not with express courrie. If you want the shipment with a express courrier I will give you the correct value for that service.
Portugal € 6
Europe €10
Rest of the World €37.06
Orders can be tracked from despatch to delivery via the Portuguese postal service (Correios de Portugal, (CTT))’s website at: http://www.ctt.pt, by stating the package number, allocated by CTT which will be sent by email.
Upon request, delivery can be arranged via a different organisation to CTT and delivery costs will vary according to the delivery company used.
Payments
Payments must be made via Credit Card or Bank Transferance.
Returns/Complaints
If customers are dissatisfied with items purchased from Little Nothing - Paula Castro/www.littlenothing.pt, returns will be accepted up to fourteen (14) days after the date of delivery, as long as the item/s is/are in perfect and unused condition.
To return an item, the process outlined below should be followed.
Returns will not be accepted 14 days after initial delivery.
Refunds will be issued within 30 working days after returns are received by Little Nothing - Paula Castro which will reimburse the appropriate amount in the account from which the original purchase was made.
To return an item please follow the following steps, thank you in advance
- Complete the returns form in full and return to Little Nothing - Paula Castro in order to receive authorisation to return an item.
- When returning piece(s) please ensure that they are returned in the same condition as when they were first delivered.
- Returned piece(s) should be sent in secure and protective packaging, similar to that in which they were originally sent.
- Refunds will only be paid once returned piece(s) have been received by Little Nothing - Paula Castro.
- Little Nothing will not refund the value of returned piece(s) if they have not been received by Little Nothing - Paula Castro.
- Returned piece(s) should be returned to Little Nothing within 7 days of the request to return being authorised.
- With the returned piece(s) please also include: full name, address, email address and receipt number.
- Returned piece(s) should be sent to:
Little Nothing - Paula Castro
Rua Dr. Eduardo Torres, 1764 – 4º D
4460-299 Senhora da Hora
Portugal
As soon as returned items are received by Little Nothing - Paula Castro, the customer will be contacted by email to confirm the amount to be refunded.
SEND US YOUR QUESTIONS
Name
E-mail
Order Number
Which the piece(s) you want to return?
(Please write the reference(s) of piece(s))
We accept returns within 14 days of receiving your order. Was commissioned in the last 14 days?
Guarantee that the piece(s) that will return was/were not used and that these, as well as the packaging of the meet as I have been sent.
I agree that shipping costs will not be refunded and costs that Little Nothing - Paula Castro had to make the shipment will be deducted from the amount to be returned to me.
